co44 Terms and Conditions
Please read these terms carefully before using the co44 platform — this is a binding agreement between you and us.
Important Notice: By registering on the co44 platform or using any of its services, you confirm that you have fully read, understood and agreed to these terms and conditions. You must be 21 years of age or older.
General Terms
co44 (hereinafter referred to as the "Platform", "we" or "us") is an online gaming service operated for Bangladeshi users. These terms and conditions ("Terms") apply to all services, features and activities on the co44 website and application.
These Terms may be published in both English and Bengali. In the event of any dispute, the Bengali version shall take precedence. co44 reserves the right to change, amend or update these Terms at any time.
These Terms form a legal agreement between co44 and the user. Continued use of the Platform indicates that you agree to any revised terms.
1.1 Scope of Services
The co44 platform includes slot games, live casino, sports betting (including cricket), fishing games and other interactive gaming services. All services provided are subject to change, and co44 reserves the right to add or remove any game or feature without prior notice.
Eligibility and Age Requirement
To use co44's services, you must meet the following eligibility criteria:
- You must be at least 21 years of age. This platform is for users aged 21 and above only.
- You must be of sound mind and have full capacity to make your own decisions.
- Online gaming activities must be lawful in the area where you reside.
- You must provide your identity accurately, and providing false information is strictly prohibited.
- You must not be a person who has previously been banned by co44.
co44 reserves the right to reject any person's registration at its discretion. For the purpose of age verification, co44 may at any time request a government-issued identity document or other relevant documentation.
Account Registration and Security
To access gaming services on the co44 platform, you must create an account. Each individual may operate only one account.
3.1 Registration Process
At the time of registration, you must provide accurate and complete information, including your full name, valid email address, mobile number and date of birth. It is your responsibility to update your account immediately if any of this information changes.
3.2 Account Security
It is your responsibility to keep your account password and login details completely confidential. You are fully responsible for all activities carried out from your account, whether by yourself or by someone else. If you suspect unauthorised access to your account, contact co44 support immediately.
3.3 KYC Verification
co44 conducts a KYC (Know Your Customer) verification process for the purpose of security and fraud prevention. You may be asked to submit proof of identity and proof of address before a withdrawal is processed or before a large transaction is carried out. Failure to cooperate with this process may result in temporary or permanent suspension of your account.
Deposit and Withdrawal Policy
All financial transactions on the co44 platform are conducted in Bangladeshi Taka (BDT / ৳).
4.1 Accepted Payment Methods
The following payment methods are accepted at co44:
- bKash
- Nagad
- Rocket
- Bank Transfer
4.2 Minimum Amounts
The minimum deposit amount for each payment method is ৳100. The minimum withdrawal amount is ৳1,000. No transactions below these limits will be processed.
4.3 Withdrawal Timeframe
Approved withdrawals are generally processed within 30 minutes to 3 hours. Processing may be temporarily suspended if KYC verification has not been completed or if unusual activity is suspected.
4.4 Transaction Verification
co44 reserves the right to verify any transaction as part of its fraud prevention and anti-money laundering policy. The name on the depositing account and the name on the withdrawal account must be the same. Transactions through third-party accounts are strictly prohibited.
Bonus and Promotion Terms
co44 offers various bonuses and promotional offers to its users. These bonuses are provided subject to specific conditions, which are clearly stated alongside each offer.
5.1 Welcome Bonus
New members will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. After receiving this bonus, a wagering requirement of 10 (ten) times the combined total of the original deposit and the bonus must be met before any withdrawal can be made (10x wagering requirement).
5.2 General Bonus Rules
- Each bonus offer must be used within a specified time period.
- Bonuses can only be used for playing on the co44 platform.
- Multiple bonuses cannot be claimed from the same household or the same device.
- Bonuses cannot be converted to cash until the wagering requirement has been met.
- If any fraud or misuse is suspected at the time a bonus is received, co44 reserves the right to cancel the bonus.
5.3 VIP Program
co44's VIP program has four tiers: Bronze (weekly cashback up to 0.3%), Silver (up to 0.6%), Gold (up to 0.9%) and Platinum (up to 1.2%). It is possible to advance to a higher tier through regular active play. The cashback and benefits applicable to each tier may change at co44's discretion.
Prohibited Activities
The following activities are strictly prohibited on the co44 platform:
- Creating or operating multiple accounts.
- Registering using a false identity or another person's identity.
- Using any computer software, bots or automated methods to play games.
- Attempting to hack, crack or otherwise exploit the platform's systems.
- Using the platform for the purpose of money laundering or illegal financial transactions.
- Placing coordinated bets for the purpose of bonus abuse.
- Threatening, harassing or behaving in an abusive manner towards other users.
- Making false claims or complaints against the platform.
- Placing bets on behalf of a third party or acting as a betting proxy.
If any of these activities are identified, co44 may immediately suspend or close the account, confiscate the balance and, where necessary, reserves the right to take legal action.
Account Closure and Suspension
co44 reserves the right to temporarily or permanently close any account in the following circumstances:
- If evidence of a breach of the Terms is found.
- If fraud or deception is suspected.
- If KYC verification fails or inconsistent information is found.
- In the case of an account that has been inactive for a long period.
- If the user themselves requests that the account be closed.
7.1 Closure at User Request
You may request to close your account at any time. In this case, any valid balance remaining in the account will be withdrawable, provided all KYC verification has been completed.
7.2 Inactive Accounts
If an account remains completely inactive for 12 consecutive months, co44 may declare the account inactive. To reactivate the account in this situation, you will need to contact support.
Limitation of Liability
co44 is not liable for the following:
- Loss in games due to technical errors, server outages or internet connection problems.
- Loss resulting from sharing your password or account details with another person.
- Loss caused by third-party software or hardware issues.
- Legal changes to internet or gaming services in the user's country.
- Service disruptions due to unforeseen natural disasters or other causes.
Gaming is a risk-based activity. co44 makes no guarantee that you will win any game. All bets are placed voluntarily and at your own discretion.
Privacy and Data Protection
co44 gives the highest priority to the protection of users' personal information. Our platform is secured by SSL encryption and all financial transactions are conducted through encrypted channels.
Your personal information is not sold or transferred to any third party. However, information may be provided under legal obligation or at the direction of the relevant authorities.
For more details, please read our Privacy Policy.
Responsible Gaming
co44 believes that gaming is a form of entertainment and we are committed to ensuring it never has a negative impact on anyone's life.
10.1 Self-Exclusion Feature
If you feel your gaming habits are getting out of control, you can contact our support to temporarily or permanently close your account.
10.2 Setting Limits
You can set your daily, weekly or monthly deposit limits. Once these limits are set, reducing them takes effect immediately, but increasing them may require a waiting period.
To learn more about responsible gaming, visit our Responsible Gaming page.
Policy on Changes to Terms
co44 reserves the right to change, amend or update these terms and conditions at any time. In the case of significant changes, you will be notified by email or through a platform notification.
Continued use of the platform after any changes to the Terms indicates that you have agreed to the new terms. If you do not agree to the revised terms, stop using the platform and withdraw your balance.
The latest effective date of these Terms will be stated at the top of each page.
Contact and Dispute Resolution
If you have any questions or complaints about these Terms or any co44 service, please contact us:
- Live Chat: Direct support in Bengali available 24/7.
- Email: [email protected]
12.1 Complaints Process
After a complaint is submitted, co44 will endeavour to provide a resolution within a reasonable time. If a resolution cannot be reached directly with us, you will have the opportunity to resolve the dispute through the applicable legal process.
12.2 Applicable Law
These Terms shall be interpreted and governed in accordance with applicable laws and regulations. co44 is committed to ensuring transparency, fairness and player protection in all its operations.