co44 Privacy Policy

1 Information We Collect

When registering an account and using co44's services, we may collect the following categories of information:

1.1 Identity Information

• Full name, date of birth, and national ID or passport number (for age verification)
• Email address and mobile phone number (for account communications)
• Current residential address (for KYC verification)

1.2 Financial Information

• bKash, Nagad, Rocket, or bank transfer account details (for deposits and withdrawals)
• Transaction history and deposit/withdrawal records

1.3 Technical and Usage Information

• IP address, browser type, device type, and operating system information
• Time spent on the site, pages visited, and links clicked
• Cookies and session data (for service quality improvement)
• Gaming activity logs — records of bets, wins, losses, and game sessions

2 How We Collect Information

We collect your information through the following methods:

• Information you provide directly: When you register an account, fill in your profile, contact us via live chat, or send an email.
• Automatically collected information: When you browse our website, technical information is collected through cookie and web beacon technology.
• From third parties: We may receive necessary information from payment processors (bKash, Nagad, Rocket) or identity verification agencies.

3 Purposes for Using Information

We use your personal information only for the following purposes:

• Account management: Creating, verifying, activating, and securing your account, and managing the login process.
• Service delivery: Providing gaming services, bonuses, promotions, and VIP benefits.
• Financial transactions: Processing deposits and withdrawals and maintaining financial records.
• Customer support: Resolving your questions, complaints, and requests accurately and promptly.
• Security and fraud prevention: Identifying and preventing unauthorized account access, financial fraud, and suspicious activity.
• Responsible gaming: Analyzing gaming data to detect excessive gaming and, where necessary, set limits or intervene.
• Service improvement: Reviewing user experience to enhance the platform's functionality and features.
• Regulatory compliance: Storing and processing information required to meet legal obligations.

4 Disclosure and Sharing of Information

co44 does not sell your personal information to any third party. However, limited information may be shared in specific circumstances necessary for operating the service:

• Payment service providers: Necessary information is shared to process financial transactions through bKash, Nagad, Rocket, and bank transfer services. These providers follow their own privacy policies.
• Technology service providers: Limited information may be shared with trusted technology partners for server hosting, data analytics, and cybersecurity services, who are bound by strict confidentiality agreements.
• Game software providers: Licensed game providers including PG Soft, Pragmatic Play, JILI, and Spribe may receive limited technical information to manage game sessions.
• Legal requirements: Information may be disclosed when required by a valid legal authority or to fulfill a legal obligation.

5 Data Security Measures

co44 follows industry-standard technology and processes to protect your information:

Please note that no data transmission over the internet can be guaranteed to be completely secure. Even with our best efforts, no system is entirely impenetrable. If you notice any suspicious activity, notify our support team immediately.

6 Cookie Policy

Cookies are small text files that our website stores in your browser. co44 uses the following types of cookies:

• Essential cookies: Required to maintain login sessions, security verification, and core functionality. These cannot be disabled.
• Performance cookies: Used to understand which pages on the website are visited most and to improve service quality.
• Preference cookies: Used to remember your language preference and site settings.

You can block cookies by changing your browser settings, but this may limit some functionality of the website.

7 Data Retention Period

We retain your personal information according to the following criteria:

• Active accounts: Complete information is retained for as long as your account remains active.
• Closed accounts: Even after an account is closed, certain information may be retained for a defined period to meet legal and financial regulatory obligations.
• Financial records: Transaction records and financial data are retained for an extended period.
• Marketing data: If you opt out of marketing communications, that information will be deactivated immediately.

8 Your Rights

As a co44 user, you have the following rights regarding your personal information:

• Right to access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information. Many details can be updated directly in your profile settings.
• Right to erasure: You may request deletion of your information in certain circumstances, though it may not always be possible to delete all data due to legal obligations.
• Right to object to processing: You have the right to opt out of marketing communications and profiling.
• Right to portability: You may request a copy of your personal information in a structured format.

To exercise these rights, please email [email protected] or contact our 24/7 live chat support.

9 Policy on Minor Users

co44 is an adult service. Our platform is for users aged 21 and above only. We do not knowingly collect personal information from any minor. We conduct an age verification process at the time of account registration.

If we become aware that a minor's information has been collected inadvertently, we will immediately close that account and delete the relevant information. If you believe a minor is using our platform, notify us at [email protected] without delay.

10 Third-Party Services and Links

Certain third-party software and services are used to operate our service. These third parties follow their own privacy policies, and co44 is not responsible for those policies. We work only with trusted and recognized partners who maintain appropriate data protection standards.

For payment services, bKash, Nagad, and Rocket each have their own privacy policies. When you transact through these services, their policies also apply.

11 Policy Changes and Updates

co44 reserves the right to amend or update this Privacy Policy as needed. For any significant changes, we will:

• Notify you at your registered email address about the update.
• Display a clear notice at the top of the website.
• Update the date of the change at the top of this page.

If you continue using our service after any changes, you will be considered to have agreed to the updated policy. We therefore recommend reviewing this page regularly.

12 Contact & Complaints Process

If you have any questions, concerns, or complaints about this privacy policy, please contact us through the following:

We review every complaint seriously and try to respond as quickly as possible. Your privacy is our top priority.